Frequently Asked Questions

Frequently Asked Questions (FAQ)
1. What are your opening hours?
• Our hours are Monday to Friday, 9:00 AM to 12:30 PM and 1:30 PM to 5:00 PM. We are closed on weekends and public holidays.
2. Do you offer custom wood products?
• Yes, we specialize in custom wood products tailored to your specific specifications. If you have particular requirements or ideas, please contact us for more details.
3. How can I place an order for a custom wood product?
• You can place an order by contacting us directly via phone or email, or by visiting our store during opening hours.
4. What types of wood do you use for custom projects?
• We use a variety of woods, including hardwoods and softwoods. Specific options may vary based on availability.
5. Can I see samples of your wood products?
• Yes, we have samples available in our store. Feel free to visit during our opening hours to see them.
6. What is the typical turnaround time for custom orders?
• The typical lead time for custom orders is 2-5 working days, depending on the complexity of the project. We will provide an estimated timeline when you place your order.
7. Do you offer delivery services?
• Currently, we do not offer delivery services for our custom products. However, we plan to introduce this option in the future, so please stay tuned for updates!
8. What is your return policy for custom wood products?
• Due to the nature of custom orders, we typically do not accept returns. However, please contact us if there is an issue with your order.
9. Can I modify my order after it has been placed?
• Changes can be made within a specific timeframe after your order is placed. Please contact us as soon as possible to discuss any modifications.
10. What payment methods do you accept?
• We accept various payment methods, including major credit cards like Visa, MasterCard, UCB, American Express, and UnionPay. We also accept PayNow for your convenience. Please inquire if you have specific questions about payment options.
11. Do you provide design consultations for custom projects?
• Yes, we offer design consultations to help you bring your vision to life. Please schedule an appointment during our opening hours.
12. Are your products eco-friendly?
• We strive to use sustainable sourcing practices and offer eco-friendly options. Please ask about our sustainable materials.
13. Can I visit your workshop?
• We welcome visits to our workshop, but we recommend scheduling an appointment during our opening hours to ensure someone is available to assist you.
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14. Do you offer custom cutouts for wood products?
• Yes, we offer custom cutouts in various shapes!
15. What are the prices for different cutout shapes?
• Rectangle and square cutouts are priced at SGD 20 each, while circle cutouts are priced at SGD 30 each.
16. What types of wood products do you offer?
• We offer a variety of wood products, including custom furniture, decorative items, and practical solutions. Visit our shop to explore our full range.
17. Can I request a specific wood type for my project?
• Yes, you can specify a wood type when placing your order. We will do our best to accommodate your request based on availability.
18. How do I care for my wood products?
• To maintain your wood products, we recommend cleaning with a damp cloth and avoiding harsh chemicals. Regularly apply a wood conditioner or oil to keep the finish looking great.
19. Do you provide installation services?
• Currently, we do not offer installation services. However, we can provide guidance on how to install your custom wood products.
20. What if I have a design idea but need help with it?
• We offer design consultations to help bring your ideas to life. Feel free to contact us to schedule a consultation.
21. Are there any bulk order discounts?
• Yes, we provide discounts for bulk orders. Please reach out to us for more details and pricing.
22. Can I track my order after it’s placed?
• Yes, once your order is shipped, we will provide tracking information via email.
23. What should I do if my order arrives damaged?
• If your order arrives damaged, please contact us within 48 hours of delivery with photos and details, and we will assist you.
24. Do you have a physical store I can visit?
• Yes, we have a physical store where you can view our products. Please check our opening hours for your visit.
25. How can I contact you for further inquiries?
• You can contact us through the “Contact Us” section on our website or by emailing [email protected].